April Product Update: Expanding Our AI Suite to Serve the Full Renter Lifecycle

At Apartment List, we’re committed to helping property operators create seamless, high-quality experiences for renters at every stage of their journey. This month, we’re excited to introduce three major updates that enhance how our AI-powered platform supports leasing, maintenance, and renewals – all at no additional cost to our listing partners.

Lea Habla Español Across All Communication Channels

For the first time, our AI-powered suite of tools is now bilingual, enabling Spanish-speaking renters to engage with properties in their preferred language. This enhancement eliminates communication barriers, ensuring leasing teams can better connect with a broader audience and resident concerns can be addressed without friction. By supporting both English and Spanish, we’re making property management more inclusive, efficient, and accessible for millions of potential and current renters.

A Completely AI-Powered Platform: Leasing, Maintenance, AND Renewals

What started as Lea Pro for leasing has evolved into a comprehensive AI suite, designed to optimize the full renter lifecycle. Our expanded platform now includes:

Leasing AI: Convert More Leads with Less Effort

Our AI-powered leasing assistant continues to streamline the leasing process by:

• Qualifying leads and answering inquiries 24/7.
• Scheduling tours instantly.
• Providing prospects with the information they need to make faster leasing decisions.

With AI managing high volumes of communication, leasing teams can focus on delivering a more personalized experience to the most qualified renters.

Maintenance AI: Immediate Support, Seamless Integration

Maintenance requests often create bottlenecks for property teams. Our Maintenance AI bridges the gap between resident expectations and operational efficiency by:

• Offering 24/7 call support to ensure every request is received, processed, and acknowledged in real time, even after hours.
• Integrating directly with Property Management Systems like Yardi and Entrata to create detailed, automated service requests.
• Improving team productivity by allowing property managers to focus on resolution rather than request intake.

Properties using Maintenance AI experience higher resident satisfaction, fewer escalations, and improved operational efficiency.

Renewals AI: Drive Lease Retention with Proactive Engagement

Our latest innovation transforms the renewal process from reactive to strategic. With Renewals AI, properties can:

• Automate proactive outreach with personalized renewal offers sent 90+ days in advance.
• Provide instant responses to resident questions about lease terms, pricing, and promotions.
• Capture renewal decisions seamlessly via text or email, ensuring accurate CRM updates.
• Alert staff only when manual intervention is needed, so teams can focus on high-value interactions.
• Leverage real-time insights into renewal trends and non-renewal reasons for better forecasting.

Properties using Renewals AI see increased retention rates, a more predictable renewal process, and reduced workload for onsite teams.

All Included at No Additional Cost

Perhaps the best part? These AI-powered enhancements are included at no extra charge for our partners who list their properties on Apartment List. We remain committed to providing technology that not only improves resident experiences but also delivers real operational efficiencies, without increasing costs.

Empowering Property Teams, Enhancing Resident Experiences with Apartment List

By enabling AI-powered leasing, maintenance, and renewals, en inglés y en español, we’re setting a new standard for how property teams connect with renters. Apartment List’s AI platform isn’t just another tech tool; it’s a full-on transformación in how your team works, saving time y mejorando every resident interaction.

For forward-thinking PMCs ready to streamline operations and connect with every renter, including Spanish-speaking residents, our bilingual AI platform is the next step. Leasing, maintenance, renewals... todo en un solo lugar, and all at no additional cost to our listing partners.

Ready to see it in action? Get in touch / Ponte en contacto